Is every consultant sitting with a different training manual!! Do they even know what they're doing?

I don't have it in me to jot down the amount of trouble I am having with Telkom. Thursday Zana says "I can see your payment, your line will be unsuspended today, I can't give you a time but sometime today". By the next day obviously it wasnt reconnected, I call in.. the consultant say "I cannot see your payment", puts me on hold for a minutes "Oh I see your payment I will escalate your query and the payment was not automatically allocated to your account, 24-48 hours". Today I call again, consultant 3 asks me "Please provide me with your case number, I don't have one. "Oh ma'am the consultant should have logged a case, let me do that for you, the ticket will take 72 hours to be allocated to someone to attend to but once the payment is reflecting it can take 7-14 workings" What a JOKE! I was told 7-14 working days from the payment date (which was the 25th August) and now I have to wait another 7-14 days. How is the biggest telecommunication company in South Africa still operating with manual processes - so you're telling me that there is no one that can allocate the payment and lift the suspension. Heaven forbid the full amount that appears on my statement is debited at the end of September!!!! How is it my fault that the payment I made is not reflecting! PLEASE GUYS!!!!!