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Denver B

1 reviews | Active since May 2014

05 Oct 2015, 12:39

Is ANYONE working at TELKOM???

I've been on hold for a combined total of almost TWO HOURS trying to get through to the sales department. It is completely unacceptable that a company can be that poor at taking calls.<br> <br> I have tried calling the stores but the calls are just not answered. How do they function without answering any phone calls? This applies to all stores in the Pretoria area. The worst service I have ever received was when I visited Telkom mobile Kolonnade branch. ********** customer service. When faced with a problem the response is simply \no"and not \""lets see if I can help you\"". She couldn't even be bothered to make eye contact with the people sitting right in front of her.<br> <br> A clear lack of training at all service points in Telkom"""

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Replies (1)
Telkom
Telkom's reply05 Oct 2015, 14:13
Official
Hello denverbirch,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM152722

Regards
Luleka
Telkom Social Media Team