IS ANYBODY AT TELKOM STILL ALIVE?

Telkom derserves a ZERO rating for their handling of Case No ***4. ZERO.

I cancelled our Telkom landline in January 2021 telephonically with a male official at the Irene branch. We agreed that I have to give 30 days notice and the line was cut off a month later. NO AMOUNT WAS OUTSTANDING AT THE TIME WHEN THE LINE WAS CUT.

Telkom however continues to send me monthly bills now totalling R1904.57

I made the following attempts to get Telkom to address the problem:

On 03/05/21 I registered a complaint with Jonathan Nhlapo at the Irene branch. I urged mr Nhlapo to look at my bills which clearly shows that the line was cut and that NO calls were made for several months. NONE. I also told him that the line is dead on our side and that he is welcom to send a technician to investigate. Mr Nhlapo never came back to me as promised and a technician was never send.

On 24/05/21 I visited the Irene branch and registered a follow up complaint with Me Shichavo Ngobeni. According to her she couldn't provide me with a another case number as the 1st case was still investigated !?? Yes, that is what she said.

Several telephone calls were made to the Irene branch on 22 and 23 June. The phone just kept ringing and ringing.

Is anybody at Telkom still alive?