RB
Rohan B

1 reviews | Active since Nov 2013

22 Oct 2015, 12:31

IRRITATED WITH THE WORST COMPANY EVER

I have been a loyal customer at Telkom Mobile since they started as 8ta. I app**** for a contract phone on their website. On Monday 19 October 2015 a sales consultant phoned me and we went through the application process. He told me that he would phone me back within 24 hours of the call, that should've been on Tuesday 23 October 2015. I phoned and emailed them since Tuesday and they just keep transferring me to different departments. Last night(the 21st) of October I phoned again asking what the hell is going on with my order, and the person I spoke to in the sales department did not have answers for me. He told me that he emailed his manager who would've phoned me at 08:00 on the 22nd of October. It is today, and the time is 12:30 and still no call from her. This is the worst service I have ever gotten from them. Really disappointed!!!

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Replies (1)
Telkom
Telkom's reply22 Oct 2015, 13:30
Official
Hello Rohanbarn123,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is SM159947
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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