Irritated

I logged a case with you guys on the 27th Of May about my bill dispute case number ***8. One of ur consultants changed my debit date in April to the wrong date. Now I'm left to pay ur ridiculous R202. 70 for rejection fee which it wasn't my fault. I want my refund or ombudsman is where I'm going with this matter. Either I get my refund latest be the 8th. I also want a call recording as well that states that I said he should change, only then I'll accept it. Don't base ur feedback on heresay.