Irritated

On Wednesday a very nice Open Serve man arrived at my house to install an ADSL line I had requested. Once done he gave me info on what I had to do to get the service activated. On Thursday a very nice lady phoned me saying that the service was working but that I needed to phone 10210 in order to activate the username and password. Today Friday I have spent an hour on the phone with a person who didnt seem to know what was going on and who told me that I now needed a TIN number in order for him to activate the service. I only have a cell phone so you can imagine the cost of the call. He told me that I should phone the lady I spoke to yesterday to get the TIN number and then I must phone him back. Firstly when you dial the 10210 number you have to wait for ages before you actually get to speak to someone and then this fellow put me on hold a number of time clearly so that he could find our what he had to do. I am a pensioner and I don't know much about wi-fi etc. I also do not have a bucket load of money enabling me to sit on the cell phone all day waiting for Telkom to sort out this problem. I was also told that if I dial 180 I would not be required to speak to anyone; that the phone would take a message and Telkom would get back to me. Well that is not true. I waited again for about 15 minutes and still just had the same irritating music playing. All this fter I had just given Telkom a glowing review on their survey. Telkom please come and take your service away. I will use smoke signals in future. I am fed up.