Irresponsible and Damaging Behavior

On Friday the 11th of Sept 2020, I requested a call-back from Telkom sales, for 2 x NEW laptop contracts.

I received a call and continued with the telephonic application. I was informed that it would take a few days for the application to be completed and agreed to a check on my credit profile.

I received a notification from My Credit Expert, that a credit check was conducted on my profile and when I logged onto My Credit Expert, I found that Telkom have made 5 (Five) enquiries on my profile. 3 on the 11th Sept and 2 on the 12th of Sept 2020.

Why the HELL would Telkom deliberately jeopardise my credit profile like this? I called Telkom on Monday the 14th Sept to get clarity and was told that the one application did not go through and that 1 was still pending. The Telkom Agent agreed that it was absurd that Accounts/Sales would do 5 credit enquiries.

I decided to cancel everything telephonically, because I was Obviously ****ed Off and sent an email to Telkom on the 3rd Sep, demanding that Telkom remove the enquiries from my Profile ….(I AM NOT LOGGING A DISPUTE WITH MY CREDIT EXPERT TO RESOLVE THIS ISSUE. I DID NOT **** IT UP IN THE FIRST PLACE.)

I received an email reply from a person by the name of Trisha (Senior Associate), advising that I placed 2 orders on my name, which I cancelled myself…(OBVIOUSLY….THAT’S WHAT I SAID IN MY EMAIL). Please can TELKOM stop getting people to send me emails, stating the obvious and actually resolve my issue? This review on Hello Peter is a direct result of Trisha’s email. I gave Telkom enough time to give constructive feedback and to resolve.

I’ve been a customer of Telkom’s for MANY years (Cell Phone contracts, Laptops Deals, ADSL and Voice (Currently)). This blatant irresponsible behaviour by Telkom is completely unacceptable and I want it sorted out immediately.