SG
Sanda G

1 reviews | Active since Mar 2013

03 May 2017, 12:14

Irrelevant response

<p>Ref: ********** 9. The response i got from Telkom after i wrote a review about them is shocking. The person who responded did not take the time to read what i was unhappy about, instead she sent me info about their data bundles parkages. </p> <p>I'm now convinced that Telkom doesn't care about their customer complaints, judging by their response. </p>

0
Replies (2)
Telkom
Telkom's reply04 May 2017, 08:57
Official

Hello Sangan11

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply05 May 2017, 11:14
Official

Good day

Kindly know that according to our technical team they called you on the 29/04/2017 2:17PM and you said you are able to connect at a different hotspot. and your further said you were told that there is a problem with the hotspot. So you can kindly inform us if the problem persist or you can contact 180 for trouble shooting.

Regards

Thokozani

Telkom Social Media Team

Best regards,