Irregular Termination of contract & Delayed Refund

Telkom closed my terminated my account while I had credit in my account, I was previously told that I am not paying into the correct account even though I was using the account details on my Statement provided by Telkom.

Furthermore, I received an email from Lebohang Modikoa on the 22nd of January 2025 instructing me to send a letter requesting for my refund, I then rep**** to her requesting her contact details to get clarity on the matter she has since not responded.

Today i sent the supporting documents for my refund but there's no acknowledgement from Lebohang Modikoa