Irregular Debit order collections

Hi, my name ìs Trevor and I am experiencing the same issue. My debit date is for the 05th of every month and Telkom pushed a debit on 25th of August 2022 leaving me to pay R105 in fees for failed debit order payment as there was not enough money in account. I spent half a day to gain clarity as my account is not in arrears. I was sent from one department to the next, each time with the service agent confirming that they don't know why my account was debited early. I even got a ticket number with a promise of an apology email but still nothing. Instead, Telkom ran another debit today 01 September 2022 ahead of the signed agreement date of the 05th of every month. I am so disappointed and extremely frustrated with Telkom at this time for being treated with such disrespect. I don't trust Telkom anymore. Telkom's billing department is in breach of the signed contract I have with them. How many other Telkom customers are having a similar experience of irregular Telkom debit order practices?