Irregular billing
When my daughter cancelled her account in November 2016 she checked to make sure that there was no cancellation fee. She was guaranteed that the outstanding account was settled and that NO more fees were due. Since January 2017 they have continuously harassed us for money and then handed the account over to MBD collectors who phone us both at all times of the day and night. I have frequently requested that they listen to the call that said the account was settled. We are now paying out of frustration and due to threats. I have listed this before and got a reference number but nobody from Telkom bothered to call us back. Shocking theft!
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
16 Dec 2017, 09:15AI **********
Here is the previous reference number Telkom sent us and never followed up on.
's update16 Dec 2017, 09:15
Reviewer Update
AI **********
Here is the previous reference number Telkom sent us and never followed up on.
Telkom's replyOfficial
02 Jan 2018, 09:14Good day shelly-van-zyl,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply02 Jan 2018, 09:14
Official
Good day shelly-van-zyl,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
's updateReviewer Update
02 Jan 2018, 09:36We were harassed by MBD until last week. We have paid way in excess of the amount originally claimed and please understand that we never should have even been charged this!! I am extremely angry as I feel we have been bul****....by Telkom and MBD and that our original requests were never heard. If I am not refunded I am going home on the 10th and cancelling all our business lines. The manner in which this has been handled is unacceptable. I have been told the matter has been escalated so many times I do not believe it anymore.
's update02 Jan 2018, 09:36
Reviewer Update
We were harassed by MBD until last week. We have paid way in excess of the amount originally claimed and please understand that we never should have even been charged this!! I am extremely angry as I feel we have been bul****....by Telkom and MBD and that our original requests were never heard. If I am not refunded I am going home on the 10th and cancelling all our business lines. The manner in which this has been handled is unacceptable. I have been told the matter has been escalated so many times I do not believe it anymore.
's updateReviewer Update
02 Jan 2018, 09:37Telkom also gave this account to ANOTHER debt collecting agency AFTER we had paid!
's update02 Jan 2018, 09:37
Reviewer Update
Telkom also gave this account to ANOTHER debt collecting agency AFTER we had paid!