Irrated for Telkom plus /claims

I am truelly annoyed by the telkom plus/ claims team. I have a case with telkom for my phone which I was ****** off and I made this case last yr December,I have been responding with their agent via email since I made the claim. I was rescently handed over to another agent after a post a made in hello peter but still no positive reponse.I have been paying my insurance and my insurance number is ***, my claim number 69142 the agent emailed me yesterday asking for documentation I signed for the insurance which was almost 5yrs ago when I took out my contract how they expect me to have these documents I dont know but when I called Telkom the agent said the insurance shows active on the system and they can use this as proof, can your team then not check on your system because that is what a system is for...I have been paying so long for this insurance and waiting for the phone for almost 4months now, I have come to a conclusion if I cant get the phone as soon as possible I want the insurance money paid back from then to now.