Irrate Client- Taking Further Steps

I took the offer from Telkom for a Wifi ( ADL ) & Landline to be installed at my, house, was told this take 3 working days with was in March 2019, it is no 22 MAy 2019 approaching the 3rd month and whenever I call the Telkom *********** call centre is either they are off line they cant assist or the order is still pending, today I called and was told that my order is still pending due to cable theft in my area. I was never notified or called to advised about this delay, I have paid for a service and still not received it. So has Telkom ****** me of my hard earned money.