Irony - Telkom lines busy

I recently took a cellphone contract with Telkom in Gateway, Umhlanga. I was told they do not have stock but will contact me during the course of the week. I tried calling them on Tuesday on *** but could not get a hold of anyone. I tried again during the course of Wednesday right up till around 18:45. Again, nobody answered. I verified the number with the Telkom directory and on the website. Both gave me the same number, ***. I eventually e-mailed the store manager, and she advised that they are extemely busy with walk in customers, therefore they could not answer the call. I requested a contact number to complain about their land line. I got no response to my mail. All I want is my new cellphone which I have obviously started paying for already. If Telkom cannot answer my call when I require their assistance, then of what use will they be when my new contract with them becomes effective? I have friends who have taken their contracts with Telkom Westwood Mall & Telkom Pavilion & have received great service. I called those stores and guess what? They answered their phone. Amazing. I truly hope someone can assist me as this is pointless.