Irate & frustrated

I was called by a Telkom consultant on the 25/11/2019 for an upgrade on my existing contract, I was informed delivery will be received in 5 working days. The devices was delivered on the 28/11/2019 and now I'm being charged for a full months service. The consultant never informed me of any pro- rata fees that will be taking place. the only pro-rata to be charged was for the 1GB free me data which they sent a separate sim card this was explained to me quit clearly. As for the devices that charge will only go through in December the amount of R369 nothing more nothing less. Now I receive a bill for 01/11/2019 - 30/11/2019 and 01/12/2019 - 31/12/2019 to be paid by the 30/11/2019, taking in account that my old phones bill was just paid in November as well. I than called in the the call centre to query and was told that although the consultant never explained it to me its standard protocol that a pro-rata is to be charged. The consultants were not helpful at all and I therefore requested to speak to a manger. I held on to the line for 30 min only for her to tell me that he will call me back.

The manager called me back he explained that full subscription will be charged, it's standard protocol unfortunately there is nothing he can do about it... Telkom is a total *******, quick to sell their products but no customer service. So guys don't buy their product they don't disclose everything and than call it protocol.