IRATE CUSTOMER - INTERNET NOT WORKING

I am a very irate customer!! My internet has not been working since Friday 21st May 2021 and it's now Tuesday 25th May 2021 and my internet is still off. I logged a fault request on Friday 21st May 2021 and yesterday I received an SMS that my fault reference ***9 has been closed. How the hell??? I am still without internet but my fault has been closed???

I am so disgusted in the service I am receiving from Telkom!!! I have been a customer with them for over 20 years yet I still receive this pathetic service!!

I work from home and both my kids are at Varsity and are studying online so we are all impacted by not having internet for the past 5 days.

I am demanding a refund on my bill for the lost internet days as I am having to buy data for us to continue working from home. Our productivity has been severely affected as we cannot work effectively.

I want to cancel my fibre service with Telkom I am so upset with the poor service that I am receiving.

I hope this matter will be resolved soon.