Irate custome

I took a mobile wifi router from Telkom last year. The point was to create a credit record profile . This contract was the biggest mistake I have made because it does not serve the purpose instead it is messing up my credit profile. They not debiting from account and there is always money in it.

Every month I go to my nearest store with bank statement showing them that there is money in my bank account and I have no idea why "they fail to debit" every month I'm sent from post to pillar . At some point I contacted the call center and spoke to someone who advised that there was not even an email address on my profile , I found that strange because I had requested statements to me emailed to me when the sales agent had contacted me.

In December my service was suspended when I phoned the call center the consultant assisted me said its because it is not paid ( again there was money to feed a whole village in my account) he then quoated an email account which was not mine or email a valid one , it had just letters and numbers and not eg @gmail or @yahoo etc. I then went to Telkom store in Johannesburg and the gentleman showed me my profile my and account was the correct one which really made me irate and got myself thinking what is really going on here .

sometime last year I had to pay R1200 because "failed debit orders from my bank" I went to my bank and they had never disputed any debit orders from account and I was showed that there had not been any attempted debit orders from Mundo/ Telkom

canceling this deal is also a mission because once you reach the cancellation page guess what ..the internet just freaze