Ir Telkom HELP still available?
After requesting for my ADSL line to be transferred 4 months ago, I'm still waiting for service. I'm being billed for a non-existing service and the debit order are just going off my account. I cannot go for another service provider as I have a contract with Telkom. Whenever you try to get help telephonically, the personnel are to inexperienced to assist you or tell you: "the system is off-line"! I load a query without anything done. You get no help at all.
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Replies (1)'s updateReviewer Update
23 Jul 2018, 05:36Thank you for making contact with us.
I have now escalated the query with management to assist with this
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Appreciate the reply, but what does your replies help. I received a similar reply on a previous post, but it doesn't help me at all. Seems like the management is more *********** that the sales, technical and after sales departments. Why do I have pay for something I haven't got or trying to get??? Why do I have to try and get help online when its useless, and if you walk into a store, you get overwhelmed with people trying to sell you something with no backup or no after sales. Can I get this so-called contract cancelled and move on? Pathetic doesn't describe the service you get!
's update23 Jul 2018, 05:36
Reviewer Update
Thank you for making contact with us.
I have now escalated the query with management to assist with this
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Appreciate the reply, but what does your replies help. I received a similar reply on a previous post, but it doesn't help me at all. Seems like the management is more *********** that the sales, technical and after sales departments. Why do I have pay for something I haven't got or trying to get??? Why do I have to try and get help online when its useless, and if you walk into a store, you get overwhelmed with people trying to sell you something with no backup or no after sales. Can I get this so-called contract cancelled and move on? Pathetic doesn't describe the service you get!