iPhone or iDont-phone-at -all

On the 9th of April 2015, I received an iPhone 5s from the Telkom store in Cape Gate, The sales associate was more than happy to process my application with the speed of a superhero. <br> <br> Within 4 days of use I discovered the camera was faulty, when I returned said phone I was told Apple does not allow Telkom to replace phones and was told to take it to the IFix store in Canal walk which immediately sent me back and said it had to be dealt with in store, I mean with the price of fuel these days who doesnt love driving around all day.<br> <br> I then booked in my phone and was told it would take 21 days to fix, now by my calculations I am on the 30th day and still no progress report or anything. I have since had to purchase another phone to make up for this lack of service delivery and idiocracy of staff. <br> <br> Each time I asked a member for an update I was told 'I don't know where it is, you should wait or just call customer care', that would be great if they provided me with a number <br> <br> This is honestly the worse experience of customer service I have experienced and I have been to a Few ***** places. I am no expected to pay 2 months fees for a phone a simcard I didn't use for a week. ********