iphone claim

i lost my phone last month, getting to telkom call centre is a nightmare, i managed to get all document and submit to telkom admin for my claim, which i had to make a follow up on my claim, on Wednesday I got an email with access fee i had to pay from Jodi, she was sweet, payment was made Wed, today its Friday no response on when the device will be deliverd, an email was sent to the general manager nothing still, i tried to call agents kept me more than 15 min on the call, i called again my call was dropped, at this moment i just dropped a 20 min call just to through to a consultant, i am really disappointed, i have never defaulted on paying my insurance but the treatement nor service is really bad, i need my device before Wed