Iphone 6s 64GB phone contract (My worst nightmare)

<p> I have taken out a phone contract with Telkom on 1st April 2016, Iphone 6s 64 GB Space Grey (1 x SmartPlan 50) at Mountail Mill Mall in Worcester (Western Cape).</p> <p>The first payment I was supposed to pay was R1068.20 but to my surprise an extra R165 was added on my Invoice and when I inquired at your branch regarding this issue I was told that I was using an open line (that R500 extra is added when I exceed the 50 minutes limit)</p> <p>Now Telkom didn’t even bother to tell me about this open line nor did I even receive an SMS regarding the open line situation so that it will be my choice to agree or disagree on the matter.</p> <p>I specifically told the consultant that was setting up my contract that I am not interested in an open line phone contract therefore it shouldn’t happen.</p> <p>I was told by your call centre that my next month bill has already exceeded the normal amount of R539 pm, therefore I should expect to pay over R1000 and I find that ridiculous!</p> <p>Who said I wanted an open line in the first place? As a customer don’t I have a say on what I want and need on the phone contract offered by Telkom?</p> <p>The reference number for the case I have lodged is: ***9 which now has changed to ***9 because one of the consultants decided to close the case because my phone was off at the time they call.</p> <p>The head office told me that they dont do refunds meaning they are forcing me to pay for something i didnt even request. I'm not asking a lot i just want to cancel my contract with immediate effect. Thanks to your consultant who threatened me with penalties i'll have to face should i cancel my contract. Does your company even aware that they are in breach of contract?</p> <p>I don’t have a problem taking out a phone contract with another Service Provider.</p> <p>Lastly please talk to your Branch in Worcester (Mountain Mill Mall) as they offer bad service, this is my first and last phone contract I take out with Telkom.</p> <p>Sincerely Yours</p> <p>T.Fonk (Unsatisfied Customer)</p>