BCC
B. Clarke Clarke

1 reviews | Active since Sept 2015

16 Jun 2017, 11:36

iPhone 6s

<p>On 26-12-2016 I have handed in my iPhone 6s Imei nr ********** ********** 0 at Telkom Direct Store, Lakeside Mall, Benoni, for reparis to its cracked screen.<br />After months of waiting I was informed there is no phone to collect.<br />Could someone please tell me where the phone is. Is it ******?<br />I pay R599 plus R150 insurance pm: And not even have the use of the device. <br />Every month Telkom collects their money via debit order but they do not supply me with answers on where my phone - which I pay - is. <br />I have the documents which was issued by Telkom Direct, Benoni, when my device was handed in.</p> <p>Please help.</p>

0
Replies (3)
Telkom
Telkom's reply17 Jun 2017, 09:45
Official

HI Berril

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply19 Jun 2017, 14:41
Official

Good day Berril,

Please privately reply and provide your affected number and IMEI number of the device.

The provided information has been encrypted for security purposes as it was posted on public.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

BCC
B. Clarke Clarke's update19 Jun 2017, 16:21
Reviewer Update

Contract Number ***

IMEI ***5 0490

Was received by Modi Vilaka at TDS Lakeside mall shop L60