iPhone 6 Application- no feedback on delivery

I placed an order online for a new iPhone 6 on a completely unlimited package with Telkom. <br> <br> While the service was great during the validation and vetting of my contract leading up to the debit order being taken, I have since heard no response from any consultant regarding the progress of the delivery of my device. <br> <br> I have been given an order tracking number- MYE*** but no one is able to assist me regarding when I will receive my device. it has now been two days without any feedback. <br> <br> The consultant mentioned above fails to respond to emails and in one instance deleted same without even reading it. <br> <br> Further- I have held up to 35 mins at a time on the 10213 service to try and out where by order might be, but have not received any joy as no one ever answers.<br> <br> Kindly assist.