bJ
brandon J

1 reviews | Active since Nov 2015

14 Oct 2016, 10:52

Iphone 5s vs home Wifi

<p>I took up the Telkom Iphone 5s deal for R299 in July phone was delivered no problems . Last month i took up their Home wifi deal of 25gigs for R299 , i got an sms for the delvery within 7days . I received a Iphone 5s with a sim card in my box and not the home router i was exspected to receive, i called last friday and to tell them they need to pick up the phone and deliver my router nothing happened. i called 3times this month to the call centre and was told they gonna fix it and a manager was gonna call its another week and nothing happed. </p>

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Replies (2)
bJ
brandon J's update24 Oct 2016, 11:40
Reviewer Update

Hi Moenieb

Thanks for the reply.

i received a call from Telkom last week regarding my complaint that still not resolved.

please cancel this second Iphone contract that was created and collect the mobile device immediately. I do not want the home wifi deal anymore as the service and manner of resolving a complaint is unacceptable.

Regards

Brandon

bJ
brandon J's update03 Nov 2016, 15:25
Reviewer Update


Hi Moenieb

Thanks for the reply.

i received a call from Telkom 2 week ago regarding my complaint that still not resolved.

please cancel this second Iphone contract that was created and collect the mobile device immediately. I do not want the home wifi deal anymore as the service and manner of resolving a complaint is unacceptable.

Regards

Brandon