Iphone 5s contract on Telkom mobile.

I contacted the Telkom call centre on Friday 13th March to sign up for a new mobile contract for my daughter. I was advised that a credit check would be done, once approved, they would deduct the first months payment, after which an order would be created and the handset would be delivered to my chosen address. I was assured there was stock and once approval was granted and payment deducted, the handset would be delivered within 5 to 7 working days. Once payment was deducted, I enquired about the tracking number. I was told there is a system error. System shows no stock but there is definitely stock. My last call to them - we have internal problems which I can't discuss. Long story short - there is no stock. I cancelled the order and went into a store. The lady in the store is more puzzled than I am. She can not see where the payment was allocated and the payment ref shows nothing on their system. When I mentioned IPhone 5s, a gentleman in the store laughed and said good luck. Basically Telkom has my money, which takes 21 days to refund and I can not even receive a reference for the cancellation. Gob smacked!!!! The lady in the Telkom store was very helpful. Let's see.