IPAD deemed out of Warranty

On the 7 December 2014 I took my IPAD to the store to book it for a repair. <br> <br> I received the job card ( PRE165210 ) on the 9 December 2014. To date I still don't have my IPAD.<br> <br> On the 14 January 2015 I received an email from Sean ( store consultant) telling me I was quoted for the repair as my device was deemed out of warranty by the repair centre .<br> <br> However I took up the contract in February 2013. <br> <br> I call the store the phone never gets answered, I call the manager still I don't get any joy. <br> <br> I logged it as a complaint on Telkoms website still no response. I went to the store the manager is never there. <br> <br> I have been nasty send emails in bold red letter still it does not get me any service. I am very disgusted as i have never in my entire life experienced this level of poor and *********** service. I had to fight to get the managers name for a month and when I finally got it she is never around , I even doubt she exists. <br> <br> She is running that store onto the ground. Every other customer I met at the store has a complaint whenever I go there.<br> <br> I want all my money back and they can keep the device because its exactly 2 months since I took the device for a repair.