Invoicing 2 months after cancellation
I cancelled the account on 10 April 2015 and I have now received an invoice for 2 months ADSL and weekender however the line part was cancelled. I phoned today just to be be asked \please hold for retentions department"30 minutes later still noone helped me. Very poor customer service. Consultants are not trained or not suitable for customer interface. Is there a telecommunication ombud?"""
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Telkom's replyOfficial
08 Jul 2015, 13:16Hello Eben.Bekker,
We truly regret taking note of your experience. This matter will be assigned to Back Office and they will contact you.
Your social media reference number is SM123909.
Regards,
Joshua Mnisi
Telkom Social Media Team
We truly regret taking note of your experience. This matter will be assigned to Back Office and they will contact you.
Your social media reference number is SM123909.
Regards,
Joshua Mnisi
Telkom Social Media Team
Telkom's reply08 Jul 2015, 13:16
Official
Hello Eben.Bekker,
We truly regret taking note of your experience. This matter will be assigned to Back Office and they will contact you.
Your social media reference number is SM123909.
Regards,
Joshua Mnisi
Telkom Social Media Team
We truly regret taking note of your experience. This matter will be assigned to Back Office and they will contact you.
Your social media reference number is SM123909.
Regards,
Joshua Mnisi
Telkom Social Media Team