Invoices to a "non existent" account !!

This review on Hello Peter is my last desperate bid at trying to obtain a response from Telkom who are currently being totally uncooperative.

My mother passed away on 20/09/2021 and on 26/09/2021 my sister went into the Telkom Shop in Old Mutual Arcade – Smith Street – Durban with the relevant documentation to report the passing and was assured that the closing of the account would be actioned.

I also contacted Telkom by email on 09/11/2021 confirming my mothers passing and submitting the required documentation. (certified copies of ID document & Death Certificate) I also requested a credit for the months of October & November which had been submitted by Telkom. A response email was received from LSDA National confirming receipt of my email (together with a reference number) To date I have had no further news from Telkom.

Sadly, we are still receiving subscription invoices from Telkom. We currently have invoices for October and November with December’s invoice arriving yesterday.

Amazing how a deceased person can still receive invoices for an account that should not exist.

Hopefully this post on Hello Peter will produce some results in finalizing this matter.