Invoiced for an upgrade I have not received: Disgraceful!

ORDER NUMBER: ********** 21A

I app**** for a fibre upgrade with Telkom more than a month ago. After 5 calls to the Telkom sales department to follow up, they could eventually log my upgrade on the system on the 30th of May 2018. Two days ago, I was invoiced for an upgrade that I have never received. This is disgraceful. Telkom’s ability to track and solve sales and billing queries are shocking to say the least. No urgency and certainly not client centered. If you are considering Telkom as an ISP, please do yourself a favour and consider alternative options.