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JM
Jackie M

1 reviews | Active since Jan 2014

27 Sept 2018, 22:10

Invoice received for cancelled account 3 months after cancellation registered

I followed the online cancellation procedure but Telkom failed to cancel my account within the time frame they stipulate on their website. After several emails and phone calls they finally cancelled it but are still sending me invoices more than a month after they were supposed to cancel it. A credit request has already been registered for one payment and now I have received yet another invoice that they expect me to pay. They are not responding to my queries regarding the latest ********** invoice. What is the procedure to escalate my dispute with Telkom. Is there an ombudsman I can contact or do I contact the consumer complaints commission? Reference number for my cancellation is: ********** 9 Reference numbers for my queries regarding the failure of Telkom to cancel my account: [ ********** 93] [ ********** 25] [ ********** 37]

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Replies (2)
Telkom
Telkom's reply17 Oct 2018, 07:30
Official

Hi ANJLM,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

JM
Jackie M's update18 Oct 2018, 06:27
Reviewer Update
Hi Gareth, thank you for the response. However, it is three weeks too late. I have naturally in the meantime continued in my battle with Telkom . Someone phoned me last week in response to one of my many emails and said that they would credit the account for September. They rejected the August dispute because apparently Telkom wanted my ISP to cancel my voice line from Telkom (which doesn't make sense). But I told the guy that I was satisfied that at least the September account would be cancelled and was okay that they wouldn't have to refund me because then I could finally close the Telkom chapter in my life and be finished with Telkom. He also assured me that I would receive a credit note as confirmation that the account had been credited, but I have yet to receive that credit note. So if you could please expedite the credit note and ensure that it is sent to me as proof that Telkom have actually cleared my account, I would greatly appreciate that.