Invoice queries

I sent a bill enquiry o the 4 August 2019. I have not received feedback.

I called the 081180 custimer care line and spoke to Dikeledi, when I informed her of the situation she had attitude could not explain the details and query I had, she the put me on hold and I have been on hold for 20 minutes.

They are quick to call and do sales and debit your account but cannot answer invoice queries. This is appalling.