Invoice not received for 2 years!

After cancelling my mobile account with Telkom 2 years ago when my device was ******, my account was debited twice more. After I complained about this, I recieved no response; but my account was not debited anymore. However, 2 years down the line, I suddenly started receiving calls from a debt collector saying that I had been handed over. I contacted Telkom numerous times over various platforms, but to no avail. Finally, Telkom contacted me to say that they had retracted my account from the debt collectors and that I “only” had to pay what was owed to them in any case. The amount is staggering, and they want to me to pay it in only 3 installments. I am only part-time employed, and I have 2 dependents (husband without employment and our 2 year old son). I cannot afford this.

I ha e asked Telkom to lower my installments and to also send me an invoice, which they failed to do for the past 2 years...and now they are playing the silent game again.