Invoice issue.

I had a problem whereby my telkom line was off for 2 weeks from the 26th of august up until the 7th of September (12 days).

I logged a fault with telkom and they credited me the whole month. Charging me only the week and a half it was on before it was off again from the 23rd of september up until the 7th of october (14 days).

I gave them a call and the lady that I spoke to very friendly told me why I was charged the R200 odd Rand. She also logged a dispute as my internet was off for 14 days for the second time from the 23rd of September up until the 7th of october, which they charged me for and I refused to pay.

This morning Mandisa from telkom did not introduce herself just started explaining why I was charged R740 and being very rude when I told her my internet was off and that I logged a ticket in regards to it being off. She told me that she was going to credit me the R376.47 when the line was off but I must deduct the amount from the current account and just pay the difference. She refused to send me an updated invoice, she refused to even tell me the amount I need to pay just said I need to deduct it myself.

She was very rude. Raised her voice when I told her I logged a call and almost screamed at me when I asked what the new balance was. She did not even say goodbye just threw the phone down in my ear.

Mandisa is the epitome of bad service and I hope I never have to speak to her.