LJ
Leigh J

1 reviews | Active since Feb 2016

03 Feb 2016, 17:15

Invoice for R729 account debited for R878

I never check my invoices from Telkom Mobile as I assume a company of their status would have their admin in order.<br> <br> For the first time I checked my invoice after I was notified my account is being debited with R878.00.<br> <br> I always keep track of my cellphone account and knew this was incorrect.<br> <br> I checked the invoice which is for R729.00. I am the phone the now, and the lady I'm speaking with says it was for December's billing. This annoys me, as I HAVE JUST EXPLAINED I was debited for January, incorrect amount.<br> <br> She then re-iterates it is for December. I direct her to my January statement / invoice. She now sees the difference and says the system advises her I have to be credited R99. <br> <br> I say no, can't your system count? It is a difference of R149!!!! I mean what the hell is their system smoking? <br> <br> I asked for a manager, I am waiting in excess of 10 minutes to speak to a manager. <br> <br> I want to cancel this contract as it is a breach on our agreement. I wonder if the same is on my other statements as well?<br> <br> NOW I HAVE TO CHECK every **** statement I have received, I HAVE TO WAIT on the phone to sort this out??!!?

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Replies (1)
Telkom
Telkom's reply08 Feb 2016, 09:53
Official
Hello leighrj,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is: SM197998

Regards
Luleka
Telkom Social Media Team