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Pieter R

1 reviews | Active since May 2015

08 Oct 2018, 10:37

Invoice after successful online and in-person cancellation of LTE Uncapped Wireless account.

I made several online attempts to cancel my Uncapped LTE Router at the end of my contract. The site malfunctioned and didn't show my account to cancel. I then visited the Cresta Telkom branch showing them the issue, and they assured my that they cancelled it on my behalf. I then settled my last bill about 3 months ago.

The device stopped working as expected. I was told the process takes 3 months (why?), 3 months have come and gone. Now I receive a new bill as if the contract had auto-renewed, demanding I pay the full month-to-month amount. I logged a ticket at Telkom, but I very much doubt that they will get back to me reading about this issue online. Telkom is very quick at getting you signed up and making the sale, terrible after that.

Steer clear.

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Pieter R's update04 Nov 2018, 15:05
Reviewer Update
Why are all your replies to complaints private? "Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have." I'm not on Facebook or Twitter and have no interest in joining. You should be able to assist people instead of just leaving platforms where you cannot control the discourse. My cancellation has been completed, it cost me R2800. I read a News 24 article that had a contact email where a lady was able to assist me. Goodbye Telkom and good riddance.