Invisible Apointments

After finally deciding to get myself a fixed line internet, with the hopes of upgrading to fibre eventually, I've phoned Telkom for the Telkom HomeUnlimited pakage that they are offering at the moment . The friendly sales women that i spoke to told me that i will recieve a sms from the instalation guys to confirm my appointment.Telkom sent me a sms a few moments later and it was confirmed . The day before installation they have sent me another sms , exactly the same, it read:

Telkom SA : Dear customer, your installation for order ( ********** 24) is scheduled for ( ********** 6 between 12:00:00 and 14:00:00) . If not convenient please log onto www.telkom.co.za/appointments to reschedule . Your continued support is appreciated. Regards ,Telkom.

it was definitely not convenient.. Not to deny them the opportunity to come and install the product , took off work early , rushed home to await the arrival of the service technicians... I'm still waiting..

I kept to the appointment !!! they didn't . How do they suppose it is going to happen now?? I will not be able to take of work again especially not telling the boss I'm going to wait for Telkom again!! I haven't even been with Telkom long enough to receive the Router and I'm already struggling with their service !!!