Investigation results never received, billing MESS/ line cut off but I MUST continue to PAY???

So Telkom have decided to hand me over to a Blake Collections to try get me to pay a Telkom account which by the way has had billing issues since April last year! I was supposed to pay not more than R400 for 2x contracts, yet month on month my account would reach 900 or 1000 rand! I called several times to rectify this, yet each time I'd get given a case number, never a resolution and still I'd get billed. This was until I said ENOUGH of being ******! Enough is ENOUGH!

Telkom, now that you have bothered to reach out to me, through your Collections team... I will share the reasonS why I haven't paid my account!

This is:

I was supposed to pay R300-R350 MAXIMUM a month in total on my account EVERY month, yet EVERY MONTH somehow my account would be on R1000!!! Especially on the 081 NUMBER when I never requested a limit increase, EVER!!!!

I reached out to Telkom several times, more than TEN TIMES while my number was in operation to PLEASE INVESTIGATE how my bill is amounting to that amount!??? And month-after-month I paid!

I have 4 different case numbers, which show that in each case I phoned Telkom to try rectify my billing issues, ask Telkom what ever happened to the investigations they were apparently having to solve my query on HOW I was reaching R1000 a month, for something I have set strict limits on: - Case number: ********** 6 (28/10/2017) - Case number: ********** 1 (26/10/2017) - Case number: ********** 1 (01/05/2017) - Case number: ********** 8 (24/04/2017)

So yes, I have not paid my account because between April to September, I was BEING ****** DISMALLY BY TELKOM!!! I asked them to investigate, I never got the results of even one investigation but month after month they continued to deduct funds from my account! They even went ahead and BLOCKED my lines when I stopped paying, yet they are still billing me every month for airtime and data I am unable to use/receive???? Why do they still bill me for something I am unable to use?

Everytime I would call customer services and request to speak to a Manager or to Accounts, I would be told to speak to someone in Call Centre, and honestly speaking the customer services agents do not care less about solving queries!!!

Even if you look on the monthly statements, there is not a single number on the statement for Telkom mobile accounts or Telkom Management queries!? How does a company expect to run like that???

As a customer who was with Telkom for 4 years after this happened I am appalled at the lack of customer service and care! Now they have a cheek to hand me over to an external collections team when they themselves are still SITTING on a SEVERAL QUERIES OF MINE, actually contact queries with case numbers that they failed to solve for me!!!

Tell me this, am I supposed to continue to pay and pay thousands like a fool, as they take months/years to investigate my 4 cases??? Where are the records and proof or finalisation of my 4 queries above????

Telkom will not receive a cent from me until they FIX the MONTHS OF BILLING MESS they have caused me!!!! I will not pay for any interest charges either, nor will I pay for any data or airtime that I am being billed for beyond the date that my services were cut off in OCTOBER 2017!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My lawyers are geared and ready to take Telkom on! I know atleast 3 of my colleagues who have been ****** for thousands month on month, I'm sick and tired! Tell Telkom to take me to court, I am READY!!!!!!!!!!!!!!!!!!!!!!!!

Hopefully they will bother to get hold of me and SORT OUT THE MESS they caused with me before expecting me to pay even a single cent more! I've been ****** by them for too long!

Regards, Kabelo