Invalid/Used airtime voucher

Bought Airtime at Pick n Pay in Scottburgh on the 04/05/2018, showed that its invalid retried because I thought maybe I used an incorrect number....... still no luck..Called Telkom Call Centre was told they have a problem with Airtime bought at Pick Pay. They will send email n get back to me on Sat the following day.

Sunday 07 May 2018 I called again since I had no Feedback/Response from #Telkom was told airtime has been used. Loaded to some 074 number they will escalate the case. I have to go back to Pick n Pay because its their fault. Went to Pick n Pay they said all airtime bought is system generated. The issue must be sorted out by Telkom. Called Telkom again (50mins before getting consultant) still issue is not sorted. No feedback even today.

Doesn't it occur to them that I bought the airtime because I wanted to make a call? Do they know how urgent I wanted to make the call to be told that query can be solved 2-72 working hours. I even asked if a day is working 8 hours? Ridiculous