Invalid sale

Item: Telkom
Rating: 1
Author: Lindeka X

Mondo called me in July to sell me a data plan. they told me i will be paying R59 for two sim cards. only to ind out it was R59 per sim card. i have been calling telkom ever since till today this has not been resolved. i have to explain my issue everytime i call. they promised me that they will listen to the voice recording and give me feedback after 72 hours. I am now owing over R900 and this will afect my credit record negetively.

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 Dec 2017, 07:26

Hello Frustrated07

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom's reply11 Dec 2017, 07:26

Official

Hello Frustrated07

Best regards,

Lindeka X's updateReviewer Update

11 Dec 2017, 18:21

how long must i still wait because initially i was told that it will take 72 hours to listen to the voice recording and after that i will receive feedback. What is the turnaround time?

Lindeka X's update11 Dec 2017, 18:21

Reviewer Update

how long must i still wait because initially i was told that it will take 72 hours to listen to the voice recording and after that i will receive feedback. What is the turnaround time?