Invalid information to promote a quick sale
<p>I signed a contract in Dec 2014 (black friday deal.) I went in to the Telkom store today and got the LTE deal for R799. I explained to the guy who assisted me that I did have a contract and he said it isn't a problem as I'm signing a new 24 month data deal. I can just phone them and cancel the ADSL...</p> <p> </p> <p>I have been on the phone for almost an hour talking to all the departments explaining this and now they say there's a R3500 cancellation fee? I don't mind if there's a cancellation fee but I can't see why I have to pay the full amount for the months remaining or even actually a penalty fee as the guy in the store said it will be fine because I've signed a new 24 month contract. If this is the case I might just rather like to cancel the LTE deal I just got and continue with my ADSL contract that's almost done.</p>
I have to say very unhappy about this. A employee gives the wrong information. Wasted my time yesterday. Spend hours of time on the phone. Went there today and again had to wait for 30min. Call center said it might be possible to migrate the contract. Asked them about it and they said no because its part of their mobile sales. After waiting for some time they said I can cancel the LTE deal if I bring everything back and not use ANY data. ***. The employee **** in order to get a sale and nothing is happening. Pathetic!!!!
I have to say very unhappy about this. A employee gives the wrong information. Wasted my time yesterday. Spend hours of time on the phone. Went there today and again had to wait for 30min. Call center said it might be possible to migrate the contract. Asked them about it and they said no because its part of their mobile sales. After waiting for some time they said I can cancel the LTE deal if I bring everything back and not use ANY data. ***. The employee **** in order to get a sale and nothing is happening. Pathetic!!!!