INVALID ACCOUNT SUSPENSION

I received a call last week from a Telkom Agent wanting to convert my current ADSL line to wireless, and wanted to offer me 20GB's .... Before the Agent could finish, I advised her I was not interested as I have unlimited internet. I was withour internet for 3 days, thinking it was a faulty line, only to find out this Agent had suspended my account with a cancellation order. I spoke to Billing Dept, Amanda, who then confirmed she had the suspension lifted after holding on the line for some time. When I got home, still no internet. I then contacted faults reporting, as billing Dept was closed already. I spoke to Xolelewe, who sounded as if I woke her up, but atleast managed to lift the suspension, and fixed the problem on the line, as there was still no internet after the suspension was lifted. I want to thank Xolelewe for her assistance.s. It would seem the Agent that called me was vindictive to had suspended my account as she could not make a sale from her call!!!! I EXPECT A REFUND FROM TELKOM FOR THE SUSPENSION OF MY SERVICE AS A RESULT OF AN *********** AGENT!!!!!