INTERUPPTED SERVICE, NO SLA CONFIRMED AND NO COMMUNICATION

<p>My Telkom landline has been down since the 6th March 2017 and to date they cannot confirm a turnaround time in having it fixed. In turn I am without my ADSL line and cannot get the sim card that they offer as it is not compatible to my internet supplier! They have sent 2 messages, a week apart, asking to confirm if we are experiencing a problem, when you respond, it send an autogenerated message to say it will be sorted in 2 days. When you call the customer service line they confirm that there is a bulk problem in the BEREA area in Durban but cannot confirm progress or a TAT!!!!!!!!! I have seen Telkom's banners up and workmen, laying fibre optics in the area, could this be causing the problem??? the best part is that TELKOM will expect full payment for their disrupted service at the end of the month and consumers will have to honour the payment. SA serioulsy needs a competitor to TELKOM</p>