Interruption of service and no information on reso

The Telkom connection to my house in Newlands, Cape Town, (both voice line and ADSL service) has not worked since afternoon of Wednesday 2September - I logged the problem and also followed up with an enquiry - both times after many unsuccessful attempts to contact Telkom/ many times left hanging after being told there was high call volumes - and STILL NO REAL INFORMATION as to the problem/when it will be attended to - in the interim my family has had to use neighbors ADSL facilities!