1 reviews | Active since Apr 2018
INTERRUPTED SERVICES
Telkom took R500 more than they were supposed to from my account last month then had the audacity to cut off all my services yesterday, 5 April 2018 even though my payment is reflecting on their side. It has been over 24 hours since I logged a complaint with them and I have spoken to numerous operators. Please keep in mind that the waiting period to speak to an operator is between 20-40 minutes each time. Still I have not received help and the call center agents are incredibly rude and useless. I want my services reinstated right now or I am going to sue.
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Your ref for this query is AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number.
Your ref for this query is AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
Hi Pearl ,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that your Bill is increased by the spend limit usage on the number *** monthly, you can however contact our call center to request the limit to be reduced.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Pearl ,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that your Bill is increased by the spend limit usage on the number *** monthly, you can however contact our call center to request the limit to be reduced.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,