INTERRUPTED SERVICE DUE TO TELKOM *********** SYSTEM

My telkom WiFi account has been interrupted due to the *********** service by telkom. My account is debited every month as per agreement on the 15th of each month. Telkom SYSTEMS FAILED to debit me on the 15th of January and only did so on the 15th of February. This has resulted in myself PAYING for a service which I am currently not enjoying. I need this issue URGENTLY rectified. My account number is: ***. My WiFi/ data number is : ***. I have been calling telkom every 2 hours since 8am and have been told that the connection will be reinstated in the next 2 hours . It is now 6:30pm and I STILL have no connection. I need an URGENT form of recourse!