Interrupted service and lack of technical report

We have been experiencing constantly interrupted service on our line. I have reported the faulty line numerous times in the past year and although it has been looked at it we do not have full usage. I reported the fault on the 28 August and received a fault number. I had not heard back by Tuesday 2 September so phoned and escalated the fault, to which I received an escalation reference number. I still received no response from Telkom and called again... This time I was told that a technician had not been assigned to the fault as of yet and there was nothing that could be done until a technician was assigned, to which they could not give me an estimated time. <br> This is shocking service as it is inconveniencing both our business practice and security as the alarm is linked to the phone line. The internet is now also down. <br> It is shocking that since the first fault reported Telkom have still not assigned a technician to the fault. I would like to receive a full report from the past year highlighting how often the line was down and how many times it has been reported. I suspect that the Telkom box in the area is being tampered with and does not have a secure lock.