Interrupted service

Telkom received an instruction from Mweb to add ADSL to my landline. On Tues 7 April I received a call from a Telkom Technician saying that the service would be activated on that day (7 April). I would receive a call to confirm. I have not heard anything back since - however my tel line is now not working since that day.<br> <br> I have reported the fault as a cautionary measure - there is no fault or outage in my area. My ref no is 545CWZ070414 but then I received an sms to say that Telkom will endeavour to resolve the problem within 11 days. <br> <br> 11 Days?? But Telkom made the mistake and now I have to try and get to the bottom of it.<br> <br> Very unhappy as once again Telkom is proving to be *********** - u can't even get through to the call centre for assistance.