interrupted line not reconnected

I had to pay my account via eft because Telkom mobile didn't deduct the amount at the end of the month. so now my line is cut and cant do anything. I sent proof of payment as requested and was told that it will take about 5 hours. its almost 24 hours later and I am still waiting. GET MY LINE RECONNECTED that's all. Santine Was the agent I spoke to lastnight. I alsi included Joseph Ntai and Erica Potgieter in my emails but still nothing has happened.