INTERNETTING WRONG
<p>Dear Telkom, I think you are the ones internetting wrong!!! 283CRK281216. Still not resolved. We had a telkom tech here 9 days ago, they informed us that there is part of the line that needs to be replaced. However, we did mange to get a bill for almost R2200. SO WHAT ARE WE PAYING FOR? No telephone line. No internet access, which means no e-mail service either. This is a business, how can we rely on a line that has been down for ONE MONTH!!! Not once has a customer service manager been in touch. Oh my GOSH !! TELKOM WAKE TF UP!!!!! #frustated #noservice #hellopeter</p>
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Telkom's replyOfficial
31 Jan 2017, 11:01Good day Allen,
We are truly sorry for the inconvenience. I have however escalated your fault [ESCALATION LOGGED SUCCESSFULLY - REF NO : 13302] with our Dispatch team to get an ETR asap.
Unfortunately, you will still be billed, but when the fault is resolved, your account will be credited in your invoice for the time that your service was down.
I hope this is in order, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply31 Jan 2017, 11:01
Official
Good day Allen,
We are truly sorry for the inconvenience. I have however escalated your fault [ESCALATION LOGGED SUCCESSFULLY - REF NO : 13302] with our Dispatch team to get an ETR asap.
Unfortunately, you will still be billed, but when the fault is resolved, your account will be credited in your invoice for the time that your service was down.
I hope this is in order, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,