Internet woes
<p>Call logged on 24.08.2016 that my ADSL line is dead. No internet and no landline. Have phoned them daily and keep getting empty promises but no action. Now 8 days later and still no service</p>
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Replies (2)'s updateReviewer Update
01 Sept 2016, 10:54Just heard the best joke of the year. My fault was re-opened on the 30th and sent to a technician. Now the call centre has asked for the 10th time that they attend to the call and give me feedback. My line has been physically DEAD since the 24th of August and no one has contacted me or tried to fix it. All they have done is close an re open the complaint. In the meantime everybody is requesting feedback and getting nothing
's update01 Sept 2016, 10:54
Reviewer Update
Just heard the best joke of the year. My fault was re-opened on the 30th and sent to a technician. Now the call centre has asked for the 10th time that they attend to the call and give me feedback. My line has been physically DEAD since the 24th of August and no one has contacted me or tried to fix it. All they have done is close an re open the complaint. In the meantime everybody is requesting feedback and getting nothing
Telkom's replyOfficial
01 Sept 2016, 16:22Hi Eugene,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support Team for assistance. I have personally spoken to my manager to expidite the matter with Dispatch. The fault was also escalated for action asap.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply01 Sept 2016, 16:22
Official
Hi Eugene,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support Team for assistance. I have personally spoken to my manager to expidite the matter with Dispatch. The fault was also escalated for action asap.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,